Privacy Policy

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Privacy Policy

Effective Date: 2025

At Airopedia, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Airopedia collects, uses, stores, shares, and protects your information when you visit our website, use our online travel portal, make bookings, or interact with our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

To provide a smooth and reliable travel booking experience, we may collect different types of information, including:

Personal Information

• Full name

• Email address

• Mobile/phone number

• Date of birth

• Gender

• Address

• Passport details and other identification information where required for international travel

• Payment and transaction-related information

Travel & Booking Information

We may collect information related to your travel requirements, such as:

• Travel dates

• Departure and destination details

• Flight preferences

• Hotel preferences

• Passenger and traveller details

• Holiday package preferences

• Booking and cancellation information

Technical & Usage Information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Date and time of website access

• Referring website or source

• General website usage information

Cookies & Similar Technologies

We may use cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Understand website traffic and usage

• Provide a better and more personalized user experience

• Support analytics and website performance

You may control or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

2. How We Use Your Information

Airopedia may use the information collected from you for the following purposes:

• To process and manage flight, hotel, holiday, and other travel bookings

• To provide booking confirmations, invoices, tickets, vouchers, and travel-related documents

• To communicate important booking updates, changes, cancellations, and notifications

• To respond to customer enquiries and provide customer support

• To process payments and refunds

• To personalize and improve your travel experience

• To improve our website, products, and services

• To detect and prevent fraudulent, unauthorized, or suspicious activities

• To maintain website security and operational reliability

• To comply with applicable legal, regulatory, and contractual requirements

3. Sharing of Information

To complete your bookings and provide requested services, Airopedia may share relevant information with trusted third parties, including:

• Airlines and airline service providers

• Hotels, resorts, and accommodation providers

• Tour operators and destination service providers

• Transportation and transfer providers

• Payment gateways and financial service providers

• Technology and IT service providers

• Communication, email, and notification service providers

• Analytics and website service providers

• Government, regulatory, or law-enforcement authorities where required by applicable law

We only share information that is reasonably necessary for providing the requested service, processing transactions, fulfilling bookings, or meeting legal obligations.

4. Payment Information

Payments made through our website may be processed through secure third-party payment gateways.

Airopedia may receive transaction-related information necessary to confirm and reconcile payments. Where payment details are processed directly by a payment service provider, such information may be subject to that provider's own privacy policy and security practices.

We do not intentionally store complete payment card information unless it is necessary and legally permitted for a specific service.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Our security measures may include:

• Secure website connections

• SSL/TLS encryption where applicable

• Access controls

• Secure data handling practices

• Monitoring and security procedures

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services

• Complete and maintain booking records

• Fulfill contractual and business requirements

• Resolve disputes and customer support matters

• Comply with applicable legal, accounting, tax, and regulatory obligations

When information is no longer required, it may be securely deleted, anonymized, or retained only where legally necessary.

7. Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of information where legally applicable

• Object to or restrict certain processing activities

• Withdraw consent where processing is based on consent

• Request information about how your data is being processed

To exercise any applicable rights, please contact us using the details provided below.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, airlines, hotels, travel service providers, or other external services.

Airopedia is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

9. Marketing Communications

Where permitted by applicable law and subject to your preferences, we may send you information about travel offers, promotions, packages, services, or other updates.

You may choose to unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Please note that you may continue to receive essential service-related communications, such as booking confirmations, payment notifications, cancellation updates, and important travel information.

10. Children's Privacy

Our services are primarily intended for adults and individuals who are legally able to enter into travel-related transactions.

We do not knowingly collect personal information from children for independent use of our services without appropriate consent or involvement of a parent or legal guardian where required by applicable law.

11. Changes to This Privacy Policy

Airopedia may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date. We encourage users to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Airopedia
Shaheen Bagh, Abul Fazal Enclave 2,
New Delhi, Delhi, India – 110025

Phone: +91-8750996380
Email: support@airopediatravels.com

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