Terms & Conditions

Welcome to Airopedia Online Portal

Terms & Conditions

Effective Date: 2025

These Terms & Conditions govern your access to and use of the Airopedia website, online travel portal, and related travel services. By accessing our website, creating an account, making a booking, or using any of our services, you agree to comply with these Terms & Conditions.

Please read these terms carefully before using our services.

1. Overview

Airopedia is an online travel platform that facilitates the booking of flights, hotels, holiday packages, and other travel-related services.

Depending on the service selected, bookings may be fulfilled by airlines, hotels, resorts, tour operators, transportation providers, payment partners, and other third-party travel suppliers.

Airopedia may act as an intermediary or booking facilitator between the customer and the relevant travel service provider.

2. Eligibility

By using our website and services, you confirm that:

• You are at least 18 years of age or are using the services with the involvement and authorization of a parent or legal guardian where permitted.

• The information provided by you is accurate, complete, and up to date.

• You have the legal authority to enter into a booking or transaction.

• You will use the website and services only for lawful purposes.

Airopedia reserves the right to refuse or cancel transactions where information provided is inaccurate, misleading, fraudulent, or incomplete.

3. Our Services

Airopedia may provide access to or facilitate:

• Domestic and international flight bookings

• Hotel and accommodation bookings

• Holiday and tour packages

• Airport transfers and transportation services

• Other travel-related services offered through our platform

The availability of specific services, suppliers, routes, hotels, packages, and facilities may vary from time to time.

4. Third-Party Travel Providers

Many travel services available through Airopedia are provided or fulfilled by third-party suppliers.

These may include airlines, hotels, resorts, tour operators, transportation companies, and other travel service providers.

The terms, conditions, cancellation rules, baggage policies, check-in requirements, refund rules, and other conditions of the relevant service provider may apply to your booking.

Airopedia is not responsible for changes, cancellations, delays, service interruptions, overbooking, or other circumstances caused by third-party service providers, except to the extent required by applicable law.

5. Booking & Confirmation

All bookings are subject to availability and confirmation by the relevant travel service provider.

A booking should be considered confirmed only after:

• The required payment has been successfully received, and

• A valid booking confirmation, ticket, voucher, or other confirmation document has been issued.

An itinerary displayed during the booking process does not necessarily guarantee availability until the booking has been successfully confirmed.

Customers should carefully review all booking details before completing payment, including:

• Passenger/traveller names

• Travel dates

• Flight details

• Hotel details

• Room type

• Destination

• Number of passengers

• Contact information

• Selected services and add-ons

6. Pricing

Prices displayed on the website may be subject to change until the booking is successfully completed.

Prices may vary due to:

• Availability

• Supplier pricing

• Taxes and government charges

• Currency exchange fluctuations

• Fare or rate changes

• Seasonal demand

• Additional services or add-ons

The final price payable by the customer will be displayed during the applicable booking and payment process.

Once a booking has been successfully confirmed, any subsequent changes will be governed by the applicable supplier's rules and fare/rate conditions.

7. Payment

Customers agree to provide valid and authorized payment information when making a booking.

By submitting a payment, you authorize Airopedia or its authorized payment service provider to process the applicable amount.

Payments may be processed through third-party payment gateways. Additional terms and conditions of the applicable payment provider may also apply.

Airopedia may decline or cancel a transaction where payment is unsuccessful, unauthorized, suspicious, or cannot be verified.

8. Traveller Information

Customers are responsible for providing accurate information for all travellers.

This includes, where applicable:

• Full name as per passport or government-issued identification

• Date of birth

• Gender

• Contact information

• Passport details

• Visa-related information

• Other information required by the relevant travel provider

Airopedia shall not be responsible for losses, additional charges, denied boarding, or other consequences resulting from incorrect, incomplete, or mismatched information provided by the customer.

9. Passport, Visa & Travel Requirements

Customers are responsible for ensuring that they possess all documents and permissions required for their journey.

This may include:

• Valid passport

• Visa or electronic travel authorization

• Travel permits

• Vaccination or health-related documentation where applicable

• Transit visas

• Any destination-specific entry requirements

Travel requirements may vary depending on nationality, destination, transit country, and applicable regulations.

Customers are strongly advised to verify the latest requirements with the relevant embassy, immigration authority, airline, or official government source before travelling.

10. Flight Bookings

Flight bookings are subject to the fare rules and conditions of the applicable airline.

Airlines may change flight schedules, routes, departure times, baggage allowances, seat availability, or other travel conditions.

In cases of airline cancellation, schedule changes, delays, or other disruptions, the applicable airline policies and fare rules will generally determine the available options.

Any refund, rebooking, rescheduling, or compensation will be subject to the applicable airline and regulatory rules.

11. Hotel Bookings

Hotel bookings are subject to the policies and conditions of the selected hotel or accommodation provider.

Customers are responsible for reviewing:

• Check-in and check-out dates

• Room type

• Number of guests

• Meal plan

• Cancellation policy

• Hotel-specific charges

• Security deposits

• Property rules

• Check-in requirements

Hotels may require a valid identification document and/or security deposit at check-in.

Any additional charges imposed directly by the hotel, where applicable, may be payable by the customer.

12. Holiday Packages

Holiday packages may include accommodation, transportation, sightseeing, activities, meals, transfers, or other services as specifically mentioned in the package details.

The inclusions and exclusions displayed for each package form part of the applicable booking terms.

The order of sightseeing, transportation schedules, activities, or other itinerary elements may be changed due to operational requirements, weather, local conditions, supplier availability, or circumstances beyond our control.

13. Cancellation, Amendment & Refund

Cancellation, amendment, rescheduling, and refund conditions depend on the applicable airline, hotel, tour operator, or other service provider.

Customers should review the cancellation and refund conditions before making a booking.

Any applicable cancellation charges, supplier penalties, service fees, payment gateway charges, taxes, or other non-refundable amounts may be deducted from the refundable amount where permitted.

For detailed information, please refer to our Refund Policy.

14. Force Majeure

Airopedia shall not be responsible for failure or delay in providing services where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Floods, earthquakes, or severe weather

• War or civil unrest

• Government restrictions

• Strikes or industrial action

• Epidemics or pandemics

• Airport or airline disruptions

• Technical failures

• Transportation disruptions

• Changes in laws or regulations

• Other unforeseen events beyond reasonable control

The applicable supplier's terms and relevant laws will determine the available remedies in such circumstances.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Airopedia shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of third-party travel services.

This may include losses resulting from:

• Airline delays or cancellations

• Hotel cancellations or overbooking

• Changes to travel schedules

• Missed connections

• Loss or delay of baggage

• Changes in supplier services

• Travel documentation issues caused by incorrect information provided by the customer

• Events beyond Airopedia's reasonable control

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Website Usage

You agree not to:

• Use the website for unlawful or fraudulent purposes

• Provide false or misleading information

• Attempt to gain unauthorized access to the website or its systems

• Interfere with the security or functionality of the website

• Use automated systems to extract or misuse website data without authorization

• Introduce malicious software, viruses, or harmful code

• Use another person's account or payment information without authorization

Airopedia reserves the right to suspend or restrict access where misuse or unauthorized activity is detected.

17. Intellectual Property

All content available on the Airopedia website, including text, logos, graphics, images, designs, icons, software, and other materials, may be owned by or licensed to Airopedia and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit such content without prior written permission, except where permitted by applicable law.

18. Privacy

Your use of Airopedia's services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our services, you acknowledge that you have read and understood our Privacy Policy.

19. Changes to These Terms

Airopedia reserves the right to modify, update, or replace these Terms & Conditions from time to time.

Updated terms will be published on this page along with the applicable effective date.

Your continued use of the website and services after any changes are published may constitute acceptance of the updated terms, subject to applicable law.

20. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, courts having appropriate jurisdiction in New Delhi, India shall have jurisdiction over disputes arising in connection with these Terms & Conditions or the use of Airopedia's services.

21. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Airopedia
Shaheen Bagh, Abul Fazal Enclave 2,
New Delhi, Delhi, India – 110025

Phone: +91-8750996380
Email: support@airopediatravels.com

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